F.A.Q.

Go to /login . In this window, enter your e-mail address, password, and captcha. Click the Login button.

You logged in to your account.

Now you can make a deposit or start trading.
We also recommend you to log into your personal account and enable the two-factor authentication.
More information can be found at the link: /about

Go to /register . In this window, enter your e-mail address, password, password confirmation, captcha and agree to the Terms of Use. Click the Sign Up button.

Welcome to the Exchange!

This option is not available. You can block the account.

To do this, you can create a corresponding ticket in the technical support, where you need to specify a valid e-mail as well as the KYC data. You can create a ticket here: /support

Go to the Balance tab and click on the "Withdraw" next to the desired coin, enter the address and the amount.

After the identity verification, all applications will be made within 24 hours.

This option is not available. You can still contact our support, we will do everything possible to help you solve this situation.

Go to the Balance tab at the top of the page. To replenish your balance, click "Deposit" next to the desired coin.

At the bottom of the page, select the List Now section:

Then the online application form will open.

Requirements to list your coin/token

1. Your project should have a website containing your contact information and a detailed description of the idea. Also official Reddit and Bitcointalk threads for your project are required, as these are respectable and popular discussions platforms.

2. Your request will be reviewed within a week, and you will receive our reply to the email that you indicated in the form. Please note this email should have the same domain as the official project website.

Expect an answer within a week.

Before entering the exchange, each Cryptocurrency must prove its usefulness, value and liquidity in order to further support the customers' demand.

In addition, the coin that applies to be listed must be reliably protected. The project code must be public and verified.

For the convenience of our users, we have a customer support service that works 7 days a week and 24 hours a day without breaks and holidays. If you have any questions, wishes or suggestions, our specialists are always ready to help you with any problem, and also to hear your suggestions for improving the service. We will do our best to reply ASAP.

Unfortunately, this option is currently unavailable on our exchange.

Download the Google Authenticator application from Play Market or AppStore. Go to your Account (to do this you need to click on your email in the top right corner)

and then choose the Security section.

Scan the QR code in the downloaded application or enter the number manually. After the "Btcalm" tab appears in the app, enter the authentication code in the “Please Enter Key” field. All set, you enabled the two-factor authentication!

You need to provide KYC data, account login, as well as data of the latest currency deposits and withdrawals and send this information to support.

Yes! The main priority in our work is the security of our clients' personal data and security. We use advanced methods and technologies in the field of security. We implemented two-factor authentication technology to protect your accounts, as well as Anti Phishing, which helps to ensure the reliability of our exchange. More than 95% of all currency is stored on cold wallets. WAF (Web Application Firewall) - a protective screen of a Web application that detects and blocks hacker attacks.

Two-factor authentication is an additional resource that allows you to access your account, even if someone else has access to your password. When you log in to your account, you will be offered two pieces of information: your password and a 6-digit authentication code. The authentication app generates new authentication code every 30 seconds. We strongly recommend that all our users enable this security feature to prevent any potential unauthorized access to their accounts. This function is necessary to ensure the security of your assets, so please take the time to set it up as soon as possible!

Know your customer (abbreviated KYC) is the term of banking and exchange regulation for financial institutions and bookmakers, as well as other companies working with private money, meaning that they must identify and establish the identity of the counterparty before conducting a financial transaction.
This requirement extends to obtaining reasonably complete information about counterparties-legal entities, the nature of their business and certain business transactions for which a financial transaction is being conducted.

Please send us a hash of your transaction and we will check all the information.

Please create ticket in our support with a screenshot of the order, or of the errors attached. We will try to resolve your issue as soon as possible.

Yes, to cancel an order, please go to the Orders page at the top of the page.

Please note that you can only cancel those orders that have not yet been accepted, since once the order is executed, such transaction is irreversible and can not be canceled.

You can see the history of your transactions on the History page in the Orders window.

A partial completion of the Order took place. Please wait till the Order for the rest of the coins is accepted.

Please pay attention that the administration of the site does not accept, control or interfere with trading on the exchange. Please wait until another user accepts your Order. Alternatively, you can cancel an open order and submit a new order with a more competitive price.

Orders can only be purchased by users of the exchange, the administration of the site does not accept, control or interfere with trading on the exchange. If you want to speed up the process, you can cancel the open Order and submit a new order with a more competitive price.

Buy Orders will be displayed on the main page, or in the Trade tab.

To create an order, go to the Trade section of the main page. You can select the cryptocurrency in the "Market" window by double-clicking on the desired coin.

On this page you can see the forms for buying and selling cryptocurrency.

Please pay attention that the Order to buy or sell can not exceed your balance.

On this page, you can also see windows showing actual Buy/Sell Orders of other users of our exchange. Note that the rate is not fixed, since Btcalm is an exchange, not an exchanger, so the rates are formed based on the orders placed by other users on the Trade page.

After placing an order, you can see it either on the Trade page, in the "My Orders" window:

Or on the Orders page.

You will see the fee for your transaction before you execute the order.

The min. and max. order amount varies for each trading pair and can be seen at the Trade Page when placing an Order.